Customer Issue: The customer noticed that her garage door was moving slowly and making some squeaking noises. She determined that some of the rollers were responsible, and ordered our replacement services.
Our Solution: Simple operation for us! We disconnected the customer’s garage door and lifted it off of its tracks manually. The customer had already removed her car from the garage, so we had a ready workspace to set the door down in. The bad rollers were easy to identify, and we switched them out with the new ones before reinstalling and connecting the garage door.
Customer Issue: Mr. Lin’s garage door listed badly to one side, and could not open properly. It sounded like a spring problem at first, but after a more detailed description, it became clear that one of the lift cables was broken.
Our Solution: After locating the break in the cable, and checking on the condition of the second one, we explained the situation to Mr. Lin and advised him that replacing both would be the best option. The second cable was frayed and would eventually break in a relatively short time. We proceeded to disconnect both garage door cables and install new units in their place. After adjusting the tension and lubricating the necessary sections, Mr. Lin’s garage door was back to its fully operational self.
Garage Door Opener Repair
Customer Issue: The customer’s garage door opener stopped responding to commands. Neither the remote control nor the wall console would prompt a response.
Our Solution: The garage door opener’s lights were still on, so it wasn’t a battery problem. It had to be either the motherboard or a mechanical issue, so we looked inside of the opener and found the motor jammed completely. We had to disassemble the entire mechanism and replace one of the gears, but it was still less expensive than getting a new garage door opener! The door worked just fine again afterward.